Prestige Recruiting Solutions has partnered with our client to recruit for a Customer Care Manager based in Mississauga, ON. Our client, a well established and growing real estate developer, is looking to add an experienced Customer Care Manager to oversee customer service while stationed in Mississauga, Ontario.

What you’ll do:

• You will be the first point of contact for New Purchasers after their Sales experience and will represent the builder,
• When required, conduct Pre – PDIs to minimize the deficiencies on a PDI,
• Conduct Pre-Delivery Inspections with new homeowners and arrange for service of deficiencies (with the Finishing Super who will take care of PDI deficiencies),
• Assemble homeowner key packages,
• Create, draft, manage and distribute incoming homeowner correspondence and emails,
• Maintain systems for closing dates, contact information and inspection dates,
• Conduct all warranty inspections with homeowners,
• Provide accurate and detailed knowledge of the project and occupancy process and closing process,
• Liaise with Construction, the Office and Project Manager on specific customer issues that require their involvement,
• Coordinate with the trades and handymen to schedule 30-day items, year-end and follow-up appointments with homeowners,
• Provide daily updates to Builder,
• Provide feedback to Builder on trends and monitor processes,
• Ensure homeowners expectations are not only met but exceeded with regards to all aspects of their new home,
• Other duties as may be assigned from time to time.

Who you are:

• Minimum of 2-5 years successful experience in a front-line customer service role.
• General knowledge of/or experience working in low-rise construction is an asset
• Strong computer proficiency with experience in MS Office Suite (Outlook, Excel, Word, Teams, PowerPoint, SharePoint)
• Prior experience working with NewStar Enterprise is an asset
• Superior verbal and written communication skills
• Enthusiastic and friendly, with a demonstrated customer-centric orientation and experience working with people from a variety of demographics and cultural backgrounds
• Excellent interpersonal skills with the ability to express empathy and remain composed in trying circumstances
• Strong conflict resolution skills
• Exceptional organizational skills with the ability to recognize and meet deadlines and manage multiple priorities in a fast-paced work environment
• Ability to thrive under pressure while handling the stress of multiple demands and working under tight timelines
• A high level of motivation, accountability, and self-direction with attention to detail

What’s in it for you:

• Work with a team of passionate professionals
• Positive work environment
• Rapidly growing company offering lots of room for career growth
• Competitive wages and benefits
• Work-life balance
• Company social events

Prestige Recruiting Solutions is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Due to the volume of applications, we will only contact those candidates who are qualified based on our search criteria.